*COVID-19 Update 3/25/20*
As veterinary care has been designated an essential service, we remain open to assist you and your pets. We are doing our best to maintain regular business hours, but please be aware that changes may be made based on appointment needs and staffing availability. The safety of our staff, clients, and patients remains a top priority and we are taking every precaution necessary.
The following protocols will remain in place until further notice:
-No clients are allowed in the building at this time. We share our lobby with 2 other businesses and this is an agreement among all services.
-Please call our office from the parking lot when you arrive for your appointment and a staff member will come out to greet you. 804-325-1600. Your pet will be brought inside for treatment while you remain outside. Dr. Lord will consult with you by phone.
-We ask that you please stay on the premises for your appointment. We know it's tempting to run errands while your pet is with us, but we need to be able to return your pet to you once treatments are done.
-Weather permitting, we are trying to provide an outdoor option for routine visits, such as acupuncture and chiropractic services, so clients can be with their pets while still respecting social distancing recommendations. Any treatments beyond this will still need to be done indoors, but we are trying to be as accommodating as possible.
-Refills can always be mailed to you if you'd prefer. This is a service we've always offered and we are definitely seeing a larger demand for this now. If you'd still like to come by to pick up refills we ask that you simply call from the parking lot when you arrive. Payment will be taken by phone and a staff member will bring your refills out to you.
-Given current affairs, Dr. Lord is offering phone consults. If you'd like more information, please call our office!!
If you have an appointment scheduled, but are experiencing any symptoms of illness, we ask that you please let us know in advance. The decision may be made to reschedule your appointment. If you have traveled outside of the state, or country, within 2 weeks of your appointment we may also choose to reschedule.
If you have any questions or concerns please don't hesitate to call our office. We appreciate your cooperation, patience, and understanding as we all navigate our way through this.