*COVID-19 Update 09/03/20*
We remain open to assist you and your pets. We are doing our best to maintain regular business hours, but please be aware that changes may be made based on appointment needs and staffing availability. The safety of our staff, clients, and patients remains a top priority and we are taking every precaution necessary. We appreciate everyone's patience while we're still navigating our way thru this new way of operating!
The following protocols will remain in place until further notice:
-No clients are allowed in the building at this time. We share our lobby with 2 other businesses and this is an agreement among all services.
-Please call our office from the parking lot when you arrive for your appointment to check in. 804-325-1600
A staff member will come out to greet you and will bring your pet inside for treatment while you remain outside. Dr. Lord will consult with you by phone and payment will be taken by phone before your pet is returned to you.
-We ask that every client please wear a face mask while interacting with our staff outside, no matter how quick the interaction is. If, for any reason, you do not have a mask with you please let us know upon arrival. In this case, a mask can be provided for you or all communication will be done by phone. We ask that you respect personal space with our staff while they are getting and bringing your pet back to you.
-Please stay on the premises for your appointment. We know it's tempting to run errands while your pet is with us, but we need to be able to return your pet to you once treatments are done. If you need to leave for any reason please discuss this with us so arrangements can be made.
-Refills can always be mailed to you if you'd prefer. This is a service we've always offered and we are definitely seeing a larger demand for this now. If you'd still like to come by to pick up refill please call from the parking lot when you arrive. Payment will be taken by phone and a staff member will bring your refills out to you.
-Given current affairs, Dr. Lord is offering phone consults. If you'd like more information, please call our office!!
-If you have an appointment scheduled, but are experiencing any symptoms of illness, we ask that you please let us know in advance. The decision may be made to reschedule your appointment. If you have traveled outside of the state, or country, within 2 weeks of your appointment we may also choose to reschedule.
Our call volume is higher than normal right now. Please feel free to leave us a message and we will return your call when we're able to do so. If it's an urgent matter and you haven't heard back from us, call again. As always, emails tend to be an easier and faster way to communicate with us - write to us at
To all the new, potential clients who are trying to schedule with us - we appreciate your interest in our practice!! Unfortunately we simply don't have enough hours in the day to see everyone. We always welcome new patients, but our current patients have to come first. If your pet is experiencing a true emergency we will do our best to work you in where we can. Given the way we have to operate right now, appointments do take longer than usual, which makes working patients in for treatments a bit more challenging. We want to make sure we have adequate time to take care of everyone properly.
Thank you all again for your continued support of FPVHS.